Return & Refund Policy
1. Eligibility for Returns
You can return your item within 7 days of delivery under the following conditions:
- The item was received damaged or defective (must be reported within 24 hours of delivery).
- The item is unused, in its original packaging, and in resellable condition.
2. Items Not Eligible for Return
Returns will not be accepted under the following circumstances:
- The product has been used, or shows signs of misuse or intentional damage.
- Physical damage reported after 24 hours of receiving the product.
- Damage caused by electrical surges, water exposure, or other improper handling.
- Items returned after 7 days from the date of delivery.
- Items bought on clearance, promotion, or customized products.
3. Replacement Process
If your product meets the return criteria:
- Contact us via service@riosoc.com within 24 hours of delivery.
- Provide your order number, and photos/videos of the issue.
- Our support team will confirm the issue and arrange a pickup or replacement accordingly.
4. Refunds
- Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable unless the return is due to an error on our part.
5. Cancellations
- Orders cannot be canceled once dispatched.
- Same-day delivery items and special sale items are not eligible for cancellation.
6. Out of Stock Policy
If an item becomes unavailable after purchase, we will contact you within 2 business days to offer an exchange or allow you to cancel the order as per your convenience.
7. Contact Us
For any return/refund inquiries, please contact us at:
Email: service@riosoc.com